Return Policy Options Plus Medical Return Policy is: · All items must be returned within 30 days of purchase to obtain credit, refund, or to exchange product · Items must be in original packaging, unopened, and in good condition in order to be replaced, exchanged or refunded. · No return of personal hygiene products, opened packages of incontinence products, mastectomy products, or worn or soiled clothing or reusable merchandise. · Damaged, defective, or items shipped in error will be exchanged or credited and return shipping costs will be reimbursed · The customer is responsible for shipping costs to send item back (unless damaged). · A call or email must be made within 14 days of purchase to obtain authorized return number. · No returned merchandise will be accepted without a Return Material Authorization (RMA) number. · Refund or credit upon meeting "return criteria". · Credits will be issued (as originally paid) within 14 days after receiving product back. · If rental equipment is return unclean an additional surcharge of $6.00 will be added. Ship authorized returns to the following address: Options Plus Medical 1535 Cheshire Court Lawrenceville, Georgia 30043 For questions regarding our return policy please contact us at service @optionsplusmedical.com or call 770-338-1287